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Production Process
Stage 1 - Design Idea & Payment
Once a design has been agreed upon & productions has started, a down payment of $250.00 is required. You will receive updates throughout each stage of the design process and may request revisions at any time.
If you decide to cancel your order after significant portions of it have been complete you will ONLY receive a $150.00 refund. However, if you cancel your order after the production has JUST started you will receive your FULL 250.00 back.
Stage 2 - Modifications & Play-Testing
Once the design is complete and has undergone thorough play-testing to ensure it is free of any flaws, it will be presented to you for review. At that time, you may request any last minute changes or modifications.
Please note that any major last-minute changes to the design will require additional playtesting to ensure optimal quality and user satisfaction. As a result, such revisions may extend the production timeline for your set.
Stage 3 - Ordering the pieces
After your final approval of the design, I will order the pieces for the set. At this point the remaining portion of the cost ($450.00) MUST be paid in order for the set to be shipped to you & no further modifications can be made to the design.
Stage 4 - Shipping
Once I receive the pieces (which may take up to two weeks for delivery), I will assemble and ship your order. You will receive regular updates, including tracking information, until the package arrives.
If, for any reason, your set does not arrive, a duplicate set will be issued at no additional cost.
Please note that the full process from request to final delivery may take up to one month. If you have any questions at any time, please feel free to contact us.
